Title of Exam: HD0-300 Help Desk Manager Exam

Who is the vendor for this exam?
HDI

When completing this exam you would have earned credit towards: Help Desk Manager also known as HDM.

HDI HD0-300 Exam Description
When you pass the HDI HD0-300 HDM (Help Desk Manager) exam you certify that you have important knowledge and understanding of the importance of Help Desk Manager and the IT Infrastructure.

What are the fields covered by this examination?
The HD0-300 Help Desk Manager examination covers a number of broad areas which are discussed in detail below:

Exam area 1. Techniques for managing relationships across the enterprise

Exam area 2. How to plan and manage enhancements to the help desk organization ?

Exam area 3. Key processes for ensuring successful support center performance

Exam area 4. How to market your services internally/externally

Exam area 5. The latest technologies utilized in a service center ?

Exam area 6. Benefits of each of the service delivery models

Exam area 7. Outsourcing models and the value of each model

Exam area 8. Negotiation and conflict resolution/management skills

Exam area 9. Methods for building and maintaining high-performance teams

Exam area 10. How to build effective service level agreements

Exam area 11. Tips and techniques to assist you in hiring, training, motivating, and retaining top-notch employees

Exam area 12. Value of mission/vision statements

Difficulty rating: this examination rates 4 on a scale of 1 - 5 difficulty rating.

HDI HD0-300 How long do I have to complete this examination?
75 minutes

HDI HD0-300 How many questions will I be required to answer?
55 - 65 questions

HDI HD0-300 How much will this exam cost?
Contact the Examination Test Centre directly for information regarding course availability, registration information and cost. Remember that costs may vary from location to location and from examination to examination.

HDI HD0-300 Study Tips:
Testking has several products that include excellent materials that will aid in preparation for this exam. Their materials include detailed HD0-300 study notes and guides, questions and answers with detailed explanations, even practice tests, which were compiled by experts in their respective field. For this examination you can check HD0-300 Test King and the HD0-300 practice test.