Title of Exam: HD0-200 Support Center Team Lead Exam

Who is the vendor for this exam?
HDI

When completing this exam you would have earned credit towards: Support Center Team Lead also known as SCTL.

HDI HD0-200 Exam Description
When you pass the HDI HD0-200 SCTL (Support Center Team Lead) exam you certify that you have important knowledge and understanding of the importance of Support Center Team Lead and the IT Infrastructure.

What are the fields covered by this examination?
The HD0-200 Support Center Team Lead examination covers a number of broad areas which are discussed in detail below:

Exam area 1. Best practices for support center operations

Exam area 2. Effective leadership and management skills

Exam area 3. Coaching team members using an 8 step method

Exam area 4. Team building and motivational techniques

Exam area 5. How to manage stress and conflict

Exam area 6. How knowledge management can improve productivity, and increase employee and customer satisfaction

Exam area 7. Understanding the importance of support center metrics and key performance indicators

Exam area 8. Problem solving and project management skills

Difficulty rating: this examination rates 4 on a scale of 1 - 5 difficulty rating.

HDI HD0-200 How long do I have to complete this examination?
75 minutes

HDI HD0-200 How many questions will I be required to answer?
55 - 65 questions

HDI HD0-200 How much will this exam cost?
Contact the Examination Test Centre directly for information regarding course availability, registration information and cost. Remember that costs may vary from location to location and from examination to examination.

HDI HD0-200 Study Tips:
Testking has several products that include excellent materials that will aid in preparation for this exam. Their materials include detailed HD0-200 study notes and guides, questions and answers with detailed explanations, even practice tests, which were compiled by experts in their respective field. For this examination you can check HD0-200 Test King and the HD0-200 practice test.