Title of Exam: HD0-100 Customer Support Specialist Exam

Who is the vendor for this exam?
HDI

When completing this exam you would have earned credit towards: Customer Support Specialist also known as CSS.

HDI HD0-100 Exam Description
When you pass the HDI HD0-100 CSS (Customer Support Specialist) exam you certify that you have important knowledge and understanding of the importance of Customer Support Specialist and the IT Infrastructure.

What are the fields covered by this examination?
The HD0-100 Customer Support Specialist examination covers a number of broad areas which are discussed in detail below:

Exam area 1. How to create "win/win" positive interactions with customers and co-workers

Exam area 2. How to identify underlying customer needs

Exam area 3. How to gain agreement with customers, to meet and exceed customer expectations

Exam area 4. How to deal effectively with a variety of customer situations

Exam area 5. How to gain satisfied customers through better listening

Exam area 6. The importance and guidelines for problem escalation

Exam area 7. The basic anatomy of computers

Exam area 8. Basic tools and technologies used in the customer support industry

Difficulty rating: this examination rates 4 on a scale of 1 - 5 difficulty rating.

HDI HD0-100 How long do I have to complete this examination?
75 minutes

HDI HD0-100 How many questions will I be required to answer?
55 - 65 questions

HDI HD0-100 How much will this exam cost?
Contact the Examination Test Centre directly for information regarding course availability, registration information and cost. Remember that costs may vary from location to location and from examination to examination.

HDI HD0-100 Study Tips:
Testking has several products that include excellent materials that will aid in preparation for this exam. Their materials include detailed HD0-100 study notes and guides, questions and answers with detailed explanations, even practice tests, which were compiled by experts in their respective field. For this examination you can check HD0-100 Test King and the HD0-100 practice test.